Communication and Marketing Opt-In Policy with True Elegance Tours & Transportation

Communication and Marketing Opt-In Policy True Elegance Tours & Transportation
We are committed to protecting your privacy and providing transparent communication about your reservations, updates, and exclusive offers. This policy outlines the guidelines for email marketing, text communication, and consent practices with True Elegance Tours & Transportation.

1. Purpose of Communication We utilize email and text messaging to:

• Confirm and update your reservations.
• Share essential trip-related information, including changes or cancellations.
• Deliver personalized offers, promotions, and updates about our services.
• Provide exceptional customer care and address your inquiries.

2. Consent to Opt-In We require explicit consent from customers before initiating marketing or service-related communications.

• Email Marketing: Customers must provide their email address and agree to receive promotional and reservation-related emails by checking the opt-in box during the booking process or other interactions.
• Text Communication: Customers must provide a valid mobile number and agree to receive service updates, reservation confirmations, or promotional texts by opting in through a clear, written consent process (e.g., a checkbox or SMS confirmation).

3. How We Obtain Consent

• Online Reservations: Consent is collected through a clear opt-in checkbox at checkout.
• In-Person or Over the Phone: Verbal or written consent is obtained and documented during booking.
• Marketing Sign-Ups: Consent is collected via online forms, events, or other marketing activities, ensuring clear language is used about the purpose of communication.

4. Right to Opt-OutYou have the right to opt-out of marketing communications at any time.

• Email: Click the "Unsubscribe" link at the bottom of our marketing emails.
• Text Messages: Reply "STOP" to any of our text messages to cease future communication.
• Customer Care: Contact us directly to update your preferences.

5. Frequency and Relevance We aim to provide relevant and timely messages to enhance your experience. Marketing messages will not exceed 4 emails or texts per month unless directly related to your active reservations or requested updates.

6. Data Protection and Security Your personal information is handled in accordance with our [Privacy Policy]. We will not share your information with third parties without your consent, and all data is securely stored.

7. Agreement Terms By opting into our email marketing or text communication services, you agree to receive messages as outlined above. These terms are included in your reservation agreement.

Contact Us For questions about this policy or to update your preferences, please reach out to:
True Elegance Tours & Transportation
Email: [email protected]
Phone: 707-648-2222
Thank you for trusting us with your transportation needs!